Refund policy
Return & Refund Policy
Aaron & Finch
Last updated: March 13th 2026
At Aaron & Finch, we want you to love every purchase you make. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 15 days of delivery.
To be eligible for a return, the item must:
-
Be unused and in the same condition that you received it
-
Be in the original packaging
-
Include proof of purchase or order confirmation
To initiate a return, please contact our support team at:
Our team will provide instructions on how and where to send your return.
Please do not send items back without contacting us first.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons, including:
-
Baby feeding products once opened
-
Personal care items
-
Used toys or clothing
-
Items marked as final sale
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 2 days of receiving your order.
Please include:
-
Your order number
-
Photos of the item and packaging
We will review the issue and arrange for a replacement or full refund where appropriate.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
Shipping Costs
Shipping costs are non-refundable unless the return is due to:
-
A damaged item
-
A defective product
-
An incorrect item sent by us
Customers are responsible for return shipping costs unless otherwise stated.
Order Cancellations
Orders can be cancelled within 12 hours of purchase.
After this period, orders may already be processed or shipped and cannot be cancelled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@aaronandfinch.com