Shipping policy

Shipping Policy

Last updated: 1 July 2026

Thank you for shopping with Aaron & Finch. This policy explains how and when your order is processed and delivered. Please read it before placing an order.

1. Order processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. You will receive an email confirmation when your order is placed, and a second email with tracking once it ships.

2. Delivery times

Our products are shipped from our fulfilment partners' warehouses, some of which are located overseas. Estimated delivery after dispatch:

United States: typically 7–15 business days.
During peak periods, sales, or due to customs, delivery may occasionally take up to 20 business days.

These are estimates, not guarantees. Total delivery time = processing time + shipping time.

3. Shipping destinations and costs

We currently ship to the destinations available at checkout. Shipping options and any applicable costs are shown at checkout before you pay. Any free-shipping thresholds or promotions will be displayed on the Store.

4. Tracking your order

Once your order ships, we email you a tracking number. Please allow a few days for tracking to update after dispatch. If your tracking has not updated after 7 business days, contact us and we will look into it.

5. Multiple shipments

If your order contains several items, they may be shipped separately and arrive on different days, at no extra cost to you. Receiving one item before another is normal and does not mean part of your order is missing.

6. Customs, duties, and taxes

For international shipments, orders may be subject to import duties or taxes charged by the destination country. These are the responsibility of the recipient and are not included in our prices or shipping charges.

7. Delays

Delivery times may be affected by circumstances outside our control, including customs clearance, carrier delays, weather, or high-demand periods. We appreciate your patience and will help however we can if a delay occurs.

8. Lost, damaged, or incorrect items

If your order arrives damaged or incorrect, or does not arrive within a reasonable time beyond the estimates above, contact us at support@aaronfinch.com within 14 days of the expected delivery date. Please include your order number and, for damaged items, a photo. We will arrange a replacement or refund where appropriate.

9. Incorrect address

Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an address entered incorrectly by the customer. If you notice a mistake, contact us immediately — we can only update the address before the order ships.